Warranty

We guarantee to provide accurate descriptions and high-quality products. Three-year warranty and full support apply to this product. Please do not hesitate to contact us at support@nicslab.com if you would like to have more information before making payment. If you have any problems with your order, please notify us within 60 days from the date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Moreover, the warranty will not apply if the product has been subject to misuse, neglect, accident, modification, or has been soldered or altered in any way.

Return and refund policy

If you are not satisfied with the product you purchased, for any reason, it is possible to return it for a refund within 5 days of receipt (10 days for an exchange). Please advise us by email: support@nicslab.com for return authorization.

- Return for refund: within 5 days of receiving your product. (unopened)

- Return for replacement: within 10 days of receiving your product. (damaged or defective)

Please note that no return will be accepted without having previously obtained a return authorization. All returns must be in its original and clean condition. Returns on damaged, scratched and burnt will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. This will help us to serve you better and improve our products. Reimbursement only applied upon the confirmation of the above-mentioned condition.

All items will be reimbursed within 3 days of receiving the product (shipping fee excluded). You will need to pay for shipping (if you would like to have a refund instead of a replacement). We will respond to refund shipping fees if the return is a result of a shipping error from our work.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@nicslab.com or mailing us at:

Nicslab/Andri Mahendra

11 York Street Fishburners Level 2

Sydney New South Wales AU 2000

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@nicslab.com or by mail at

Nicslab Pty Ltd

[Re: Privacy Compliance Officer]

11 York Street Fishburners Level 2

Sydney - New South Wales AU 2000