RMA & Replacement Policy

All Nicslab products are covered by a 3-year limited warranty from the date of shipment. Nicslab warrants that its hardware and software will perform according to specifications. This warranty does not apply if the product has been subject to misuse, neglect, accident, modification, use in critical operation, unauthorized soldering/alteration, or unauthorized maintenance.

​If you experience a problem with your order, please notify us within 60 days from the date of shipment of any defects, by emailing support@nicslab.com for return authorization.

• Contact support@nicslab.com with your order number and a description of the issue to request an RMA number.

• Once authorized, our support team will provide you with the applicable return address for your RMA. Return addresses are communicated directly via email and are not published on this page, as they may vary depending on the product line or servicing location.

• You are responsible for return shipping costs; this cost will be reimbursed upon verification of a covered defect.

• Nicslab will inspect the returned product to confirm the defect before processing a repair or replacement.

Nicslab does not provide monetary refunds. Once a defect is verified under warranty, we will either:

• Repair the defective product and return it to you; or

• Replace the product with a new unit of the same or equivalent specification.

The choice between repair and replacement is determined by Nicslab based on the nature of the defect and product availability.

The following items are not eligible for RMA/replacement: xxxxxxxxxxxxxx (e.g., custom-configured orders, software licenses).

Book Meeting here

Email: support@nicslab.com

Website: www.nicslab.com

Please note: the return/shipping address for your RMA will be provided directly by our support team once your request is confirmed via email.